Workshop

Learn how to establish strong working relationships with your customers.

Healthy stakeholder relationships are essential for success in L&D. When key relationships are working, it’s easier to deliver successful projects, you’re treated as a respected partner, you enjoy the work more, and you grow your influence. But it’s not always easy to build and maintain strong stakeholder relationships, particularly when you have to balance multiple customers with competing interests. The good news is that there are proven skills, tools, and mindsets you can rely on to build and maintain healthy stakeholder relationships. That’s what we cover in this course.

Your people will learn:

  • To properly think about healthy stakeholder relationships
  • To be aware of the main things that trip up those relationships
  • To prevent various stakeholder priorities from getting misaligned
  • To realign stakeholders who are not seeing eye to eye
  • How to establish expectations
  • How to establish boundaries
  • How to enforce boundaries in a diplomatic way
  • How to say “no” without seeming like you’re saying “no”
  • To diplomatically handle unexpected project changes/problems
Capacity
20
Location
Your site or ours
Duration
4 hours (half a day)

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