Learn how to define behavior standards that guide the development of your workforce.
L&D teams often need to design programs to guide people through developmental stages of their jobs (e.g. from novice to mastery). This requires us to have an operational definition of each stage, how to know what stage a person is in, and what they need to advance to the next phase. This is the role of the competency model. This course covers how to create a high impact competency model.