Understanding The Knowing Doing Gap

Why we don’t act on what we know

We assume that if people know something, they will naturally do it. But in reality, knowledge alone rarely leads to action. The knowing-doing gap is one of the most persistent challenges in learning and performance—whether in corporate training, leadership development, or behavioral change.

This session explores the cognitive and psychological barriers that prevent people from applying what they know, from habit formation and decision fatigue to social and environmental influences. You’ll learn why people can understand a concept, agree with it, and still fail to act on it—and why traditional training approaches often fail to close this gap. Through a science-based exploration of motivation, behavior change, and cognitive inertia, this session will help you understand what it truly takes to move learners from knowledge to action. Whether you design training or lead teams, this workshop will challenge the way you think about learning transfer and real-world application.

Your people will learn how to:

  • Explain the cognitive and psychological factors behind the knowing-doing gap, including why people fail to act on what they know.
  • Identify the role of habit formation, decision fatigue, and cognitive inertia, and how they prevent knowledge from translating into action.
  • Analyze why motivation alone is not enough, and how behavioral and environmental factors shape real-world application.
  • Recognize common instructional design flaws that reinforce the knowing-doing gap, helping you design training that supports real behavior change.
  • Differentiate between conceptual understanding and skill-based application, ensuring training is structured to drive action, not just awareness.
  • Examine strategies for reducing the knowing-doing gap, using insights from cognitive science and behavioral psychology to make learning more actionable.
  • Assess how environmental factors—such as workplace culture, social influence, and system constraints—can either reinforce or undermine behavior change.
Capacity
20 people
Location
Virtual
Duration
1 hour

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About BCL

Understanding how people learn isn’t always enough.  To get projects done and make sure you target the right goals, you have to navigate complex organizations and their social environments.  That’s where consulting experience is a huge advantage.  We combine deep understanding of learning with practical management consulting experience.  This is the key to delivering high end learning experiences that move the dial.

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